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How alpa888 Handles Your Personal Information

This Privacy Policy sets out what information we collect when you use alpa888, how we use it, and the steps we take to keep it secure.

Data collected only for account and payment purposesTouch 'n Go eWallet, Boost, GrabPay transaction data protectedYou can request access to your data at any timeNo data sold to third-party advertisersAvailable where local law permits
alpa888 How alpa888 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how we handle your data, want to request a copy of what we hold, or need to correct something on your account, our support team is available to help. You can reach us through live chat on the alpa888 site, by email, or through the in-account help centre. We aim to respond to all data-related requests within a reasonable timeframe and will confirm receipt of your query when it comes in.

Live Chat Start a live chat session directly from your alpa888 account page. Our support team handles data access requests, account queries and privacy concerns through this channel.
Email Support Send your privacy request or data correction query to our support email address, found in the account help section. Include your registered account details so we can locate your record.
In-Account Help Centre Log in to your alpa888 account, go to the Help section, and submit a support ticket. This is the most direct path for data-related requests tied to your active account.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Security and data integrity sit at the core of how alpa888 operates. We use SSL encryption across the entire site — from account login through to payment processing — so data in transit is not exposed. Account access is protected by password authentication and, where enabled, a one-time password (OTP) sent to your registered mobile number. We review our data practices periodically and update this policy when something material changes; we will notify you through your registered contact if a significant update affects how your data is used.

Cookies and Session Data

We use session cookies to keep you logged in and remember your preferences. You can manage cookie settings through your browser, though disabling them may affect how the site functions.

Account Security

Your account is protected by password and OTP verification. We recommend using a unique password and updating it if you suspect any unauthorised access to your account.

Data Retention

We keep your account data while your account is active and for a set period after closure. Payment records — including Touch 'n Go eWallet and GrabPay transactions — are retained for internal reconciliation purposes.

Your Right to Access

You can request a summary of the personal data we hold on your account at any time. Contact us via live chat or the in-account help centre and we will process your request in line with our standard procedure.

Common Questions About Your Privacy on alpa888

These are the questions we hear most often about how we handle personal data. If your question is not covered here, reach out through live chat or the in-account help centre and we will give you a direct answer.

We collect your name, contact details, and the payment method information you provide at registration. If you deposit via Boost or GrabPay, we also record the transaction reference for account reconciliation.

We do not sell your data to advertisers. We may share data with payment processors like Touch 'n Go eWallet or Boost solely to complete your transaction, and only the data needed for that purpose.

Log in to your account, go to the Help section, and submit a data access request. Alternatively, contact us via live chat. We will confirm receipt and process your request within a reasonable timeframe.

You can request deletion of your account and associated data by contacting our support team. Note that some payment and transaction records may be retained for internal compliance purposes even after deletion.

We use session cookies to keep you logged in and store your preferences. You can adjust cookie settings in your browser at any time, though this may affect how certain features on the site work.

Your data is retained for a defined period after account closure, in line with our internal compliance process. Once that retention window passes, your personal data is removed from active records.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.